Support Genie

Hello, welcome to support Genie San Jose based company,
develops innovative solutions to solve your customer’s complex support issues. Support Genie’s omnichannel customer support platform includes an integrated agent call center and chat solution that can leverage your customer’s smart device or phone to optimize your customer support team.

Through using this tool technicians can see and solve customer’s issues immediately, and abate customer effort.
Support-Eye builds smart visual platforms that enable service providers to interact with the customer via a video call tool.
VIDEO SUPPORT FOR RESOLVING ISSUES IN REAL-TIME
Support Genie Video Support Solution is beneficial when resolving complex issues
1. A support agent can use video support to connect with their customer when an issue requires a set of eyes to diagnose the problem
2. Resolve technical issues quickly, further saving your company time and resources.
3. Build loyalty and trust with your customers by giving them instant gratification.
In 2020, the COVID-19 pandemic has caused many companies to rethink how they deploy a support solution for their customers.
Issues with installing consumer electronics have been resolved 3 out of 4 times with Support Genie’s Video Support tool.

San Jose based company, Support Genie, develops innovative support tools to solve your customer’s complex support issues. Support Genie’s omnichannel customer support platform includes an integrated agent call center and chats solution that can leverage your customer’s smart device or phone to optimize your customer support team. Companies experience a reduction in average resolution time with Support Genie’s intuitive tools with image-based support to automate the support process. A powerful AI chatbot assistant is smart enough to facilitate and understand your customer’s complex issues with a single image or video in real-time and avoid the hassle of phone or e-mail-based support.