Los Angeles Answering Service

Based in Los Angeles, CA, Answering365 is a nationwide award winning premier answering service and call center. For over 25 years, we have been a full service call center available 24/7/365.

During the 1980s, Sylviane Herzog was an academic researcher in Psychobiology. After the death of her husband, she made the decision to chart a completely different course to support herself. In 1989, she opened a call center which has since evolved into Concorde Communications – a worldwide, world-class operation.

In 1991, she began a two-year partnership with the largest telecommunications company outside of the United States—Bell Canada—to explore the possibility of expanding Bell Canada's operations in the U.S. As a result of that alliance, Sylviane became quickly and expertly educated in the procedures and strategies necessary to establish a first-rate call center. Bringing to bear the skills she had exercised as a researcher, Sylviane was able to apply her knowledge and expertise to honing her business. Contributing to the success of Concorde Communications was Sylviane's attention to detail, the ability to test ideas, a willingness to be proven wrong, and her concern for the client's welfare.

1989

answering services, call center support